What Do I Do If Someone Stole My UPS Package?

Is ups responsible for stolen package?

A: Ronna Branch, a spokeswoman for UPS, said if one of its drivers releases a package and it is stolen, UPS is liable for the contents unless the shipper instructs the company to release the package no matter what.

“Under those circumstances, we’re not responsible for it.”.

Who is responsible for stolen package?

Who is responsible if a thief steals your packages: the retailer, the carrier or you? ANSWER: Typically, you’re out of luck, unless the retailer decides to be generous. Delivery companies say they’re not responsible for reimbursement if the package was successfully delivered to the correct house.

How long does a UPS lost package claim take?

The process to investigate a lost package or uncollected C.O.D. claim takes an average of 10 business days. When reporting a damaged package, once all pertinent information and documentation are received, it generally takes 10 to 15 business days to complete a claims investigation, depending on the country.

Can you keep packages wrongly delivered to your house?

Can you keep packages wrongly delivered to your house? The answer is yes and no, according to Citizens Advice. Items that firms send to you, but you didn’t actually order are called “unsolicited goods”. … You have no obligation to send them back to the company or to pay for them.

What happens when someone steals your package?

What do you do if a package is stolen? If your package was successfully delivered and then stolen from your porch, you have a couple of options. For USPS deliveries, you can file a mail theft complaint with the U.S. Postal Inspection Service. … Reach out to your local police department to notify them of the theft.

Will Amazon resend a stolen package?

Amazon asks customers to wait 36 hours after the expected delivery in case it turns up. Generally, the retailer should be able to send out a new package, or issue a refund if it’s clear the package was stolen or lost. Local police departments recommend filing theft reports as well.

What do I do if UPS says delivered but no package?

If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you on the progress of your shipment.

Do Police Investigate Stolen packages?

Yes, the police cares about package theft and they oftentimes do small busts that lead to even bigger busts of entire operations like chop shops and whatnot. If you don’t have any video footage of the theft, then the police can’t just investigate it by magic…

Where do lost UPS packages go?

UPS does not auction these items to the general public anymore. Unclaimed freight is logged and housed for a period of up to five months. If a match is not made within that period of time the merchandise goes to a salvage vendor. Damaged items that claims have been paid on are also salvaged via salvage vendors.

How do I contact UPS about a lost package?

Call customer service toll-free at 1-800-742-5877. Representatives are available around the clock, seven days a week to answer your questions. You can also submit your inquiry through our online contact form.

Do I get a refund if my package was stolen?

If your package was stolen and there’s evidence, take photos and submit those too. If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to go through the seller to receive a replacement or refund.